Frequently Asked Questions

Yes, you need a valid passport to travel to Exuma, Bahamas. U.S. citizens must have a passport that is valid for at least six months beyond their departure date. Additionally, travelers need a return ticket and must complete an immigration form upon arrival.

We are conveniently located just 12 minutes from the Exuma International Airport.

• Airport transfers are $35 each way for two guests and $4 for each additional guest. Contact the concierge to arrange your transfer: concierge@grandisleresort.com or 1-242-358-5000
• Car Transfers can be submitted here.
• Car Rentals are available here.
• Cabs are available at the airport after you depart the terminal and offer similar pricing.

No, there is not public transportation or shuttle service available. 

Check-in begins at 4:00 PM and check-out is at 11:00 AM. For added convenience, we offer complimentary luggage storage at reception both before check-in and after check-out.

Parking is complimentary for all resort guests.

Yes, a resort fee of 22% applies to all bookings. This fee covers amenities and services that enhance your stay.  All applicable fees are broken out in summary of booking. 

• We accept Visa, MasterCard, & American Express.
• We do not accept Apple Pay, Discover, or Cash.
• A $500 authorization for incidentals is released 7-10 days after departure.

Yes, a deposit equal to two nights' stay is required at the time of booking. This deposit is refundable according to our cancellation policy.

Grand Isle Resort & Spa offers special group rates and corporate discounts. For inquiries, please contact our Sales & Events Manager directly for personalized assistance.

In the event that a hurricane is predicted in the Great Exuma, Bahamas within 48 hours by the National Oceanic and Atmospheric Administration, early departures will be honored and a resort credit will be offered for the number of unused nights.

Should guests be unable to arrive due to flight cancellation, delays, or  resort closure, you may change your booking for the same number of nights with the original rate and category.

More information can be found here: https://www.grandisleresort.com/hurricane-guarantee.htm

Guests must be 21 years or older to check in at Grand Isle Resort.

Request through the front desk, these are not guaranteed and offered based on availability - concierge@grandisleresort.com or 1-242-358-5000

Contact Front desk: concierge@grandisleresort.com or 1-242-358-5000

23° North
Dinner 5 PM – 9:30 PM Daily – Reservations Highly Recommended – Dress Code: Resort Casual

Palapa
Breakfast 7:30 AM – 11 AM | Lunch 12 – 4 PM | Dinner 5 - 10 PM – Reservations available – Dress Code: Resort Casual 

Sandy Toes
11 AM - 4 PM Daily - Dress Code: Flip Flops, Swimsuit

Meals are not included.

No, however guests are welcome to order food at outlets to take back to their Villa.

• Hours – Open 24 Hours a day
• 2 pools – 1 of which is Adult Only
• Complimentary Towel Service – signed out to guest room
• Complimentary Snorkel gear and pool floats are first come, first served
• Complimentary non-motorized Watersports – 7:00 am - 6:00 pm
• Complimentary Beach chairs and umbrellas are first come, first served.

Complimentary: Kayaks, Paddleboards, snorkel gear

Grand Isle Resort & Spa is a family-friendly destination. We offer pack & plays and rollaway beds upon request. Connecting rooms may be available—please inquire during booking for availability.

No kids club or childcare however there is a recreational calendar with family activities.

Golf carts are $50/day for your first day, and $40/day for remainder of the stay.

Complimentary Daily housekeeping for paying guests. Service Includes Making beds, empty trash, dishes, sweeping floors, towels and refresh amenities. Guest Laundry service not included.

Full Service Spa

• Spa Menu: https://www.grandisleresort.com/files/7099/16291-GIR-Updated-Spa-Menu-Outlined-Final-Spreads-NoCrops.pdf
• Book via Concierge or Spa: spa at 242.358.5000 ext. 266.