Frequently Asked Questions

Check-in begins at 4:00 PM and check-out is at 11:00 AM. For added convenience, we offer complimentary luggage storage at reception both before check-in and after check-out.

Complimentary high-speed Wi-Fi is available throughout Grand Isle Resort & Spa for all registered guests.

While we love animals, only certified service animals are permitted on property. Please contact us in advance if you have specific accommodation needs.

Grand Isle Resort & Spa is a family-friendly destination. We offer pack & plays and rollaway beds upon request. Connecting rooms may be available—please inquire during booking for availability.

Reservations cancelled at least 10 days prior to arrival are eligible for a full refund. To cancel or modify your reservation, please contact our reservations team directly.

Yes, a deposit equal to two nights' stay is required at the time of booking. This deposit is refundable according to our cancellation policy.

Grand Isle Resort & Spa offers special group rates and corporate discounts. For inquiries, please contact our Sales & Events Manager directly for personalized assistance.

Parking is complimentary for all resort guests.

We are conveniently located just 12 minutes from the Exuma International Airport. Airport transfers can be arranged through our concierge team for an additional fee.

Yes, a resort fee of 20% applies to all bookings. This fee covers amenities and services that enhance your stay.

No, smoking is strictly prohibited in all guest rooms at Grand Isle Resort & Spa.